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About
Capability
Services
Managed Services
Professional Services
Products
Support & Repair
Contact
Login
Repairs Form
Fields marked with an
*
are required
Please complete the form below for all requests related to the repair of mobile phones.
Step
1
of
3
- Company Details
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Company Details
Company Name
*
Contact Name
First
Last
Email
Company Address
*
Street Address
Suburb / City
State
Postcode
Contact Telephone
*
Telstra Account Number
Your Reference Number
P/O or Cost Centre
Phone User Details
Phone User Name
*
First
Last
Phone User Mobile Number
*
Return Address
*
Street Address
Suburb / City
State
Postcode
Device details
Device Brand
*
Apple
Blackberry
HTC
Netcomm Gateway
Motorola
Nokia
Samsung
Sony Ericsson
Telstra / ZTE
USB / Modem
PC / Card
Other
Device Model
*
Device IMEI
*
Accessories sent in with repair?
Still Under Warranty?
*
Yes
No
Fault Description
MobileNetwork Repair Terms and Conditions:
All repairs will be conducted by the Telstra Repair Centre in accordance with the device manufacturer and not influenced by MobileNetwork
MobileNetwork will manage the repair process on your behalf as a value added service at no cost.
Items that have physical, liquid or excessive shock damage will not be covered under the In Warranty repair process and will be subject to Out of Warranty repair charges.
For devices that are not covered by the In Warranty repair process you will be provided with a quotation for the cost of the repairs.
Any device submitted for repair is subject to an automatic repair approval process up to $250 if the assessment of the device is deemed to be Out of Warranty.
For any repairs incurring charges over $250 a quote for the work will be supplied to you. If the quote is rejected or not accepted before it expires an inspection cost of $49.95 will be applied.
All Out of Warranty and inspection costs will be billed to the Telstra mobile number that you have provided.
All decisions are final.
Packaging and Shipping:
Shipping of devices to MobileNetwork is your responsibility. It is most important that all devices are shipped in suitable packaging to the address above. Repaired devices will be protectively packaged and returned by courier.
Consent
*
Accept the Terms and Conditions?
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